ON SITE TELEPHONY

 

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Mitel 3300 IP Communications Platform

The Mitel® 3300 IP Communications Platform (ICP) provides enterprises with a highly scalable, feature-rich communications system designed to support businesses from 10-65,000 users. The 3300 ICP provides enterprise IP-PBX capability plus a range of embedded applications including standard unified messaging, auto-attendant, ACD and wireless. Operating across virtually any LAN/WAN infrastructure, the 3300 ICP provides seamless IP networking allowing for full feature transparency within distributed environments by supporting networking standards such as Q.SIG, DPNSS, and MSDN. The 3300 ICP provides organizations with the opportunity to IP enable their legacy PBX’s, protecting existing investments while delivering all the advantages of a converged infrastructure.

Leveraging over three decades of call control experience, the 3300 ICP supports over 500 telephony features – features that are delivered to the many user communities through easy to user interfaces such as our Web-based system management. At the user level the 3300 ICP supports the industry’s largest range of desktop devices including entry-level IP phones, Web-enabled IP devices, wireless handsets (WiFi or IP DECT) and full-duplex IP audio conference units. Mitel’s track record of innovation at the desktop is continued through the Navigator – integrating two of the most used business tools, the PC and the phone, to deliver real benefits to the user, The 3300 ICP also supports a powerful suite of applications including multimedia collaboration, customer relationship management and unified messaging. Industry standard Application Programming Interfaces (APIs) are supported for extensive third-party applications through Mitel Solutions Network (MiSN).
Mitel 3300 ICP provides:

  1. Seamless IP Networking across multiple sites
  2. The ability to cluster up to 250 controllers as a single system, to support over 65,000 IP ports
  3. Mitel’s System Data Synchronization technology for sharing data among controllers, in order to enable feature transparency across a cluster of controllers
  4. Hardware redundancy and software resiliency delivering an incredibly robust solution
  5. Industry standard SIP trunking and SIP line side support
  6. Support for industry standard networking protocols such as Q.SIG and DPNSS
  7. 500+ telephony features
  8. Embedded Standard Unified Messaging, Auto-attendant, ACD, and WiFi and IP DECT wireless
  9. Support for the broadest range of IP desktop devices within the industry today
  10. Web-based user interface that allows for easy programming of desktop phones
  11. Hot desking, allowing users to change any extension to their own
  12. 802.3af compliance for power over Ethernet
  13. Support for touch-of-a-button, drag-and-drop video and audio conferencing
  14. Industry standard APIs and support for third-party applications through MiSN
  15. Mitel 3300 CITELlink Gateway provides seamless integration with Nortel phones

SpliceCom

When it comes to smaller businesses, SpliceCom’s solutions are BIG! That’s because the same Maximiser Operating System (OS) is utilised across every SpliceCom PBX system, be it large or small. So there’ll always be one (or more) SpliceCom advanced business communication solution that’s ideal for your company – irrespective of size, industry or geography.

SpliceCom’s Maximiser OS based 5108 Hard PBX and S716 Soft PBX offer smaller companies a complete business telephony solution in a single unit. The 5108 supports up to 8 or 12 users, whilst the S716 provides facilities for 16.

Amongst the many benefits that SpliceCom systems bring to smaller businesses are;

  • A future proofed design which will grow with your business needs – in terms of both capacity and sophistication
  • Support for IP handsets, mobile phones and existing analogue phones
  • A range of mobility solutions that allows you to utilise existing smart phones, tablets, laptops and home telephones as fully featured extensions to your system.
  • A flexible fully integrated Voice Processing system offering;
  • Voicemail
  • Unified Messaging
  • Auto Attendant
  • IVR
  • Call Recording
  • Meet Me Conferencing
  • In-queue Announcements
  • Support for SIP and ISDN trunks
  • Integration with web based content and applications, alongside Microsoft Windows/Outlook and Apple Mac OS X.

To complete the overall solution for smaller organisations, SpliceCom’s Vision Business Management suite offers a modular, web-based range of value added apps. Developed by SpliceCom to deliver business critical information to directors, managers and key employees, exactly when and where it’s needed, these apps include;

  • Historical Reports (Vision Reports) with the option of integrated Call Recording (Vision Record)
  • Real-time Wallboards and Dashboards (Vision Live)
  • Inbound Call Centre (Vision Call Centre)

All SpliceCom Community Partners are technically trained to install and support Maximiser OS based PBX solutions to the optimum level via the SpliceCom Product Accreditation Training Program.

For medium and large businesses, Maximiser OS’s unique architecture enables a single business telephone system to be constructed no matter how your organisation is distributed; everyone in one building or spread across hundreds of offices, with homeworkers and a mobile workforce. The ability to install a SpliceCom PBX solution across geographically distributed sites allows your business to deliver a consistent, feature rich service to your customers, suppliers and employees, totally independent of their location. Small, simple, single-site or large, complex, multi-site network – its all just ONE single system.

Choose from SpliceCom’s S8000 soft/virtual PBX family or 5100 Hard PBX in the core – be it on your premise, in the cloud, or hosted – and a range of options at your other offices. 5108 or 5100 Hard PBXs, S8000 Soft PBXs and the 5500 Network Service Gateway can all be mixed and matched as required and networked back to the core to provide a single seamless system – and we haven’t forgotten existing equipment as legacy PBXs and analogue phones can be included as well. For more details see Hybrid Deployment.

Maximiser OS’s scalable, distributed architecture allows every SpliceCom system to be managed and administered from anywhere, via a single, platform independent, web-based management interface, regardless of the number of sites or whereabouts of employees dispersed around your business. There’s no requirement for expensive management apps or dedicated hardware, because all the system information is held in a single database that’s replicated across all Soft PBXs, Call Servers and Network Service Gateways. It’s this distributed database that provides inherent system resilience, with IP Phones, Phone Modules and Trunk Modules being able to fail-over to a secondary Soft PBX or Call Server in the event of the link to the primary failing.

Amongst the many benefits that SpliceCom systems bring to mid-sized and larger businesses are:

  • A future proofed design which will grow with your business needs – in terms of both capacity and sophistication.
  • A wide choice of soft/virtual PBXs, to fit in with your existing IT policies, in addition to hard PBXs and gateways.
  • On-premise, cloud/hosted and hybrid deployment options
  • Single, browser based management interface
  • Support for IP handsets, mobile phones and existing analogue phones
  • A range of mobility solutions that allows you to utilise existing smart phones, tablets, laptops and home telephones as fully featured extensions to your system.
  • Vision: A Modular business management system combining historical reports with integrated call recording option and real-time wallboards/dashboards
  • A flexible fully integrated Voice Processing system offering;
  • Voicemail
  • Unified Messaging
  • Auto Attendant
  • IVR
  • Call Recording
  • Meet Me Conferencing
  • In-queue Announcements
  • Support for SIP and ISDN trunks
  • Integration with web based content and applications, alongside Microsoft Windows/Outlook and Apple Mac OS X.